Privacy Policy

This Privacy Policy explains how Xinxiang Tianmu Breeding Equipment Co., Ltd. ("Tianmu", "we", "us") handles the personal information collected through pigfarmingequipment.com. It applies to every language version of this website. By using the site or sending an inquiry, you confirm that you have read this policy.

1. Information We Collect

We only collect the information you choose to give us when you submit an inquiry form, request a quotation, contact us by email, WhatsApp or phone, or ask for after-sales support. Limited technical data may also be recorded automatically while you browse.

This website is intended for business users. We do not knowingly collect personal data from children under 16.

• Identity and contact data — first name, last name, company name and country.
• Contact details — telephone number with country code, WhatsApp number and email address.
• Project data — farm size, pig capacity, equipment requirements, destination port and any message you write to us.
• Technical data — IP address, browser and device type, pages visited, time on page and referring URL, recorded by our server logs and by the cookie tools described in section 3.

2. How We Use Your Information

We use your personal data only for the purposes for which you provided it:

We do not use your data for automated decision-making or profiling that produces legal effects on you, and we do not send marketing newsletters without your separate consent.

• To answer your inquiry and send quotations, technical proposals and layout drawings.
• To reply by email, phone or WhatsApp and to follow up on an ongoing project.
• To process orders, plan production, arrange export shipping and prepare customs documents.
• To provide warranty service, spare parts and after-sales technical support.
• To measure advertising performance and improve this website, using aggregated statistics only.
• To meet accounting, tax and export-control obligations.

3. Cookies and Tracking Technologies

Cookies are small text files placed on your device. This website uses three kinds:

You can refuse, block or delete cookies at any time in your browser privacy settings; every major browser (Chrome, Safari, Edge, Firefox) lets you do this. You can manage Facebook advertising preferences at facebook.com/ads/preferences and opt out of Google advertising cookies at adssettings.google.com. Blocking cookies never prevents you from reading the site or contacting us — only convenience features such as the remembered language will stop working.

• Strictly necessary cookies — remember your language choice and that you have closed the inquiry pop-up. The site cannot work properly without them.
• Advertising and analytics cookies — the Meta Pixel, pixel ID 2210217833043211, is provided by Meta Platforms (Facebook). It records PageView events so that we can measure ad performance and build advertising audiences. Meta may set cookies such as _fbp and _fbc, which usually stay for up to 90 days unless you delete them.
• Third-party embeds — the map on our Contact page is served by Google Maps, which may set its own cookies such as NID when the map loads.

4. Do We Share Information with Third Parties?

We do not sell, rent or trade your personal data. We share it only with the service providers needed to serve you, and only to the minimum extent necessary:

We never transfer your data to other third parties for their own marketing use.

• Email, hosting and IT providers that store our mailbox and website under confidentiality obligations.
• Freight forwarders, shipping lines and customs brokers — only the contact and delivery details required for export shipment.
• Meta Platforms (Facebook) — aggregated advertising measurement through the Meta Pixel described in section 3; Meta acts as an independent controller for its own advertising data.
• Competent authorities — only where required by law, export control or customs regulations.

5. Our Security Commitment

No transmission over the internet is completely secure. If a security incident affects your personal data, we will inform you and, where required, the competent supervisory authority without undue delay.

• All pages are served over HTTPS with TLS encryption, so data in transit cannot be read by third parties.
• Access to inquiry records is restricted to the sales staff handling your project, protected by strong passwords and two-factor authentication.
• Servers are kept patched, protected by firewalls and backed up regularly; malware scanning runs continuously.
• Any paper documents are stored in locked cabinets at our office in Xinxiang.
• Staff who handle personal data are trained on confidentiality and bound by internal data-protection rules.

6. How Long We Keep Your Information

Inquiry and quotation records are kept for 36 months from our last contact, because export projects often resume after a long planning phase.

Order, contract, shipping and invoice records are kept for as long as Chinese accounting and tax law requires (normally 10 years).

Cookie data stays only for the lifetime of the cookie — up to 90 days for Meta cookies and up to 12 months for Google Maps cookies.

When a retention period ends, the data is deleted or irreversibly anonymised.

7. Your Rights and How to Contact Us

You may contact us at any time to exercise any of the following rights: access a copy of the personal data we hold about you; correct inaccurate or incomplete data; request deletion of your data; restrict or object to processing; receive your data in a portable format; or withdraw consent to cookies and advertising.

To make a request, write to us with your name, the email address or phone number you used, and what you would like us to do. EU/EEA residents who are not satisfied with our answer may lodge a complaint with their local data protection authority.

• Access and correction requests are answered within 30 days.
• Deletion requests are completed within 30 days, except for records we must keep by law.
• Withdrawing cookie consent takes effect immediately for future visits.

8. Changes to This Policy

We may update this policy to reflect changes in our services or in applicable law. The date at the top of this page always shows the current version. If a change materially affects how we use your data, we will highlight it on this page.